What payment methods do you accept?

We accept payments through PayPal and Stripe. Supported payment options include all major credit cards, Apple Pay, Google Pay, Klarna, Afterpay, and Cash App.

Can I cancel or modify My Order? 

No, once an order is placed, it cannot be modified or canceled.

How long does it take to process and ship my order?

Orders are processed within 5-7 business days.

Do you offer free shipping?

Yes, we offer free shipping on orders over $35.

What should I do if my order is lost or delayed?

Contact USPS first and provide correspondence confirming the package is lost. If 21 days have passed since shipment, contact us for assistance.

Do you accept returns?

No, all personal care products are final sale.

What should I do if my item arrives damaged?

Send us proof of shipping damage, and we will review the issue.

Are any items final sale?

Yes, all personal care products are final sale.

Are your products handmade?

Yes, all of our products are carefully handmade.

Do your products contain allergens?

Please review ingredient lists carefully before purchasing.

How should I store my products?

Store in a cool, dry place away from direct sunlight.

Do I need an account to place an order?

No, but creating an account makes checkout easier for future purchases.

How can I contact you?

You can email us at nichole@nmjhandmadecreations.com.