When will my item ship?
Usually 1-2 weeks from purchase date. Busier seasons will require longer wait times.
Can you guarantee I'll have this in time?
Once your package has been received by our local post office we no longer have control of the delivery of the package. We can only guarantee our ship-by dates. We do not guarantee delivery dates and are not responsible for delayed packages. NMJ will not issue any refunds due to postal delays.
How long does it take to arrive once shipped?
First-class packages are typically received within 3-5 business from the date we ship your package. Priority mail packages are typically received within 2-3 business days from the ship date. These are simply estimates given by USPS and not a guaranteed delivery date.
I didn't get my package in time for my event/holiday. Now what?
We do not guarantee delivery dates in any way. We can only guarantee ship-by dates. We do not issue refunds or accept returns for packages not delivered by event dates or holidays due to USPS delays.
What is the estimated delivery date I see?
We do not provide the estimated delivery dates you see. Estimated delivery dates are calculated by NMJ's production time and USPS's standard shipping timeframes. These dates are only estimates and are not guaranteed delivery dates.
I think my package is lost. Now what?
If you believe your package has been lost in the mail we require a 21-day wait period before a replacement or a refund will be issued. In the meantime please feel free to contact us so we can assist you in dealing with USPS customer service.
I think my package was stolen. Now what?
If you believe your package has been stolen; please first, file a police report and a claim with USPS. We do not issue refunds for any packages marked delivered by USPS.