SHIPPING
When will my order Ship?
We aim to ship all orders within 1 week of your purchase!
How long does shipping take?
According to USPS.com, the delivery standard for First-Class Mail® and Priority Mail® (our most-used options) is 2-6 business days. However, this is NOT a guaranteed timeframe. Please wait 8 or more business days from the ship date of your order before contacting USPS regarding late delivery.
RETURNS
What is your Exchange/Return Policy?
According to USPS.com, the delivery standard for First-Class Mail® and Priority Mail® (our most-used options) is 2-6 business days. However, this is NOT a guaranteed timeframe. Please wait 8 or more business days from the ship date of your order before contacting USPS regarding late delivery.
ADDITONAL INFO
Can you guarantee I'll have this by a certain date?
No. We unfortunately have no control of the delivery of your package once it has left our hands. NMJ assumes no responsibility for packages that were shipped within our current processing times, but did not arrive on time due to post office delays.
The delivery date that is shown on USPS tracking is an estimate and is subject to change at any time.
I didn't get my package in time for my event/holiday. Now what?
We do not guarantee delivery dates in any way. We can only guarantee ship-by dates. We do not issue refunds or accept returns for packages not delivered by event dates or holidays due to USPS delays.
I think my package has been lost/stolen. What should I do?
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My item arrive damaged. What can you do?
We understand damages may happen during transit. If your order is damaged during shipping, please contact us with photos of all original packaging and the damaged items within 7 days of your order being marked delivered. All customers have the option of keeping the damaged item(s) for a full refund of the damaged item(s) minus shipping costs, or shipping the item(s) back to us (at the customer’s expense) to obtain replacement(s) at no charge.
STILL HAVE QUESTIONS?
Send us an email so we can help!